• All the calls are on Tuesday mornings during term time
• You have to book a timeslot in advance
• The call can be up to 45 minutes long
• Discussions are confidential

EPS Parent Carer Support Helpline Leaflet (PDF, 207.9 KB)

For parents and carers

This is a one-off phone consultation for parents and carers. The EP will not work directly with your child, talk to their nursery/ school/ college, or write a report/ letter. 

This call doesn’t lead to school support or formal assessments.

Topics to talk about

Here are some examples of what you can talk about

• helping your child feel calm and happy
• finding ideas to support your child’s learning at home
• worries about your child making friends or following routines
• your child getting very upset or having strong feelings that are hard to manage
• your child feeling worried about going to school

Other issues - Who to talk to?

• If you're worried about how your child is supported at nursery, school, or college, it's a good idea to talk to someone who works there first - like the Special Educational Needs Coordinator (SENCo) or the Inclusion Manager. They will know what help can be given in school and can talk to you about it.
• If you have a question about an Education Health Care (EHC) Needs Assessment, it’s a good idea to look at Barking and Dagenham Local Offer.

Book a session

If you want to talk to an EP, you can pick a time by filling out a form. An EP will call you at the time you choose.

Booking form

Stay updated about future availability

New appointments are added at the start of each school term. If there are no times available now, you can sign up to get a message when new ones are released:

Sign up for future timeslots

Collecting personal information

We want to make sure everyone gets the help that they need and feels welcome. So, we ask questions about children’s gender and ethnicity. We only use this information to check how we're doing and make our work better for everyone.