Service closures and disruption
Please see latest information for our services below.
|Community Food Clubs|
Our community food clubs remain open in the BLC, William Bellamy and Sue Bramley Children’s Centres, and can be reached via the following email addresses:
Our waste services largely remain unchanged. However, we are aware of the impact that staff sickness could have, and we will review the service’s arrangements on a regular basis.
All other waste services are operating as normal.
|Homes and Money Hub||The Homes and Money Hub team, providing support with access to benefits, debts and housing are still on hand to support residents online and by phone. They can be reached on 020 8724 2115 or at firstname.lastname@example.org.|
|Housing and Homelessness||John Smith House has closed, but our housing and homelessness services have moved to online and phone service provision. They can be reached on 020 8724 8323 or at email@example.com|
There will be no overdue charges during the Coronavirus (COVID-19) restrictions. Our libraries are open for order and collection and a limited number of other services. For full details see the latest changes information.
Our children’s centres at Becontree, Leys, Marks Gate, Sue Bramley and William Bellamy are open for antenatal and postnatal appointment provision only and community food club. Our children’s centres can be reached by email at Childrens-Centres@lbbd.gov.uk.
|Heathlands Day Service|
Heathlands is back open for its day centre visitors from Monday 5 July 2021. Individual risk assessments for all visitors and staff have been completed to ensure their safety.
|Care and Support||In terms of Care and Support services we are adapting the way we work so that as many tasks as possible can be undertaken remotely, to ensure that those vulnerable residents who need to access our services can do so. This will include, where appropriate, some visits as part of children’s and adults social services being undertaken digitally. We are also in daily contact with our commissioned care providers to offer help where we can. Carers in the borough can also access a COVID test at our own testing site if they have symptoms.|
Most restrictions on meeting people outdoors, including in our parks, have been lifted, however gatherings must not exceed 30 people unless covered by a legal exemption.
Park car parks are open as usual.
For the latest information on changes to our park facilities and services, including opening times and social distancing, please check our updates page:
Our Cemeteries are open. Rippleside, Eastbrookend and Chadwell Heath cemeteries are open from 8.30am to 4.30pm daily.
To protect the high standard of burial services in the borough, coupled with the ongoing risk of infection during the pandemic, the way that funerals can be carried out has changed:
Barking Market is open on Mondays, Tuesdays, Thursdays, Fridays and Saturdays, but will be operating at reduced capacity to help with social distancing.
|Frizlands Refuse Deposit site||Frizlands Lane reuse and recycling centre is open. For more information please see our Frizlands Lane web page.|
|The Adult College||The Adult College is now providing a blended service, delivering courses online and onsite. Offices are open Monday to Friday from 8.30am to 4.30pm. To book an appointment call 020 8270 4722 or email AdultCollegeEnquiries@lbbd.gov.uk. You can view courses and further information on the Adult College website.|
|The Job Shops|
The Job Shop has now re-opened all services and offices to continue to provide employment and skills support for residents by appointments only due to continuing social distancing measures. If you are interested in joining the Job Shop service, please complete our online registration form on our help finding work page or for further information please contact us by phone on 02087248870 or by email at firstname.lastname@example.org.
Weddings and Civil Partnership Ceremonies are taking place in line with Covid requirements and at present, the amount of people that may attend at the Woodlands Ceremony Suite is 26.
This number includes the couple to be married/Civil Partnership, their witnesses and one photographer. When social distancing is lifted, this number will increase to a capacity of 40 people in total.
Anyone attending the Register Office should have an appointment or contact us via email. Birth registrations can be booked on our Births, deaths, marriages and nationality page.
Weddings, Civil Partnership and Citizenship ceremonies can be requested by using our enquiry form.
To keep everyone safe, anyone who has an appointment at Woodlands House will be asked to have their temperature taken and to sanitise their hands. Wearing masks is at the choice of people attending the Register Office.
For further information, please visit our births, deaths, marriages and nationality page.
Our repairs service is operating in a Covid-secure way. See our council housing repairs page for more information.
|Building Control Services||Our building control service is now running as usual, with Covid-secure measures in place. More information can be found on our Planning and Building Control page.|
|Eastbury Manor House|
Eastbury Manor House and gardens are still closed to the public. More information about their reopening will be available in due course.
|Valence House||Valence House has reopened to the public but restrictions are still in place. Visits to the museum (open Friday and Saturday only) must be booked online in advance. Visits to the archive and local studies library must also be booked in advance by calling 020 8227 2033 or emailing email@example.com. The tearoom and grounds are open Tuesday to Saturday 11am-4.30pm. More information is available on the Valence House website.|
|Healthy Lifestyles||We are moving a number of our healthy lifestyles services to phone referral and appointments. If a resident is an existing customer they can contact the team via email at firstname.lastname@example.org or on the phone on 020 8724 8018.|
The Music Centre is now closed for the school summer holidays and will reopen on Wednesday 1 September.
|Council Public Meetings||Cabinet and Assembly meetings are taking place in person with a limited number of officers and elected members. Members of the public can only view these meetings virtually. Planning committee and licensing committee meetings are also taking place in person and members of the public can only attend in person if they are registered to speak, otherwise they will need to view the meetings virtually|
|The Town Hall||The Town Hall is now closed to the public, but any queries can be made by phone as normal on 020 8215 3000.|
All primary schools, secondary schools and colleges are open as normal.
For more information see our schools and learning pages.
|Home and commercial pest control||Our pest control service is now running as usual, with Covid-secure measures in place. For more information please see our pest control pages|
From the onset of the pandemic, we provided over 2,500 free Key Worker Parking Permits to NHS staff, frontline workers, and volunteers to allow them to continue the incredible work to keep everyone safe and stop the spread of the virus.
As of 1 April 2021, alternative chargeable Key Worker Permits (for critical care workers and voluntary organisations) and chargeable Care Agencies Permits (for the NHS and Commercial Care Agencies) have been made available. Please see our permit prices for the new tariffs and more information on how to apply for a suitable permit for your needs.
See our main coronavirus (COVID-19) page for information and advice.