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Service closures and disruption

Please see latest information for our services below.

Service 
Community Food Clubs

Our community food clubs remain open in the BLC, William Bellamy and Sue Bramley Children’s Centres, and can be reached via the following email addresses:  

Waste services

Our waste services largely remain unchanged. However, we are aware of the impact that staff sickness could have, and we will review the service’s arrangements on a regular basis.

At present, we have had to suspend new bin deliveries to residents, due to staff shortages relating to COVID-19. We are hoping that new bin deliveries will resume from Monday 11 January. All other waste services are operating as normal.

Homes and Money HubThe Homes and Money Hub team, providing support with access to benefits, debts and housing are still on hand to support residents online and by phone. They can be reached on 020 8724 2115 or at homesandmoneyhub@lbbd.gov.uk.
Housing and HomelessnessJohn Smith House has closed, but our housing and homelessness services have moved to online and phone service provision. They can be reached on 020 8724 8323 or at housingadviceservice@lbbd.gov.uk 
Libraries

There will be no overdue charges during the Coronvirus (COVID-19) restrictions. An order and collect service is now in place and reservations for books can be made online. For full details see the latest changes information.

Latest changes to our library services

Children’s Centres

Our children’s centres at Becontree, Leys, Marks Gate, Sue Bramley and William Bellamy are open for antenatal and postnatal appointment provision only and community food club. Our children’s centres can be reached by email at Childrens-Centres@lbbd.gov.uk.

Latest changes to our Children's Centres

Heathlands Day Service

To ensure that we are protecting the safety of visitors, most of whom are highly vulnerable, we have taken the decision to suspend the Heathlands Day Service from Wednesday 1 April until further notice. We have contacted all of the families involved and are working with them to provide alternative outreach support. For more information on this service call 07971 111654

Care and SupportIn terms of Care and Support services we are adapting the way we work so that as many tasks as possible can be undertaken remotely, to ensure that those vulnerable residents who need to access our services can do so. This will include, where appropriate, some visits as part of children’s and adults social services being undertaken digitally. We are also in daily contact with our commissioned care providers to offer help where we can. Carers in the borough can also access a COVID test at our own testing site if they have symptoms.
Parks

Government guidance now states people can continue to visit parks and green spaces, but not with those outside their household/support bubble, though someone on their own can meet with one other from a different household.

Park car parks will remain open. 

For the latest information on changes to our park facilities and services, including opening times and social distancing, please check our updates page:

Latest changes to our park services and facilities

Cemeteries

Our Cemeteries are still open. Rippleside, Eastbrookend and Chadwell Heath cemeteries are open from 8.30am to 4.30pm daily.

To protect the high standard of burial services in the borough, coupled with the ongoing risk of infection during the pandemic, the way that funerals can be carried out has changed:

Funeral guidelines for Barking and Dagenham cemeteries

The MarketsBarking Market is currently open on Tuesdays, Thursdays, Fridays and Saturdays, but only stalls selling essential goods will be trading.
Frizlands Refuse Deposit site Frizlands Lane reuse and recycling centre will continue to be open. You should only go to the tip if your visit is essential, to help reduce the spread of coronavirus. For more information please see our Frizlands Lane web page.
The Adult CollegeThe Adult College is now providing a blended service, delivering courses online and onsite. Offices are open Monday to Friday from 8.30am to 4.30pm. To book an appointment call 020 8270 4722 or email AdultCollegeEnquiries@lbbd.gov.uk. You can view courses and further information on the Adult College website.
The Job Shops 

The Job Shops are still providing their usual services to help residents in search of work, but this is all being done online and via email and phone. For more information please see our help finding work page.

RegistrarsWeddings are currently not able to take place. All weddings that are affected up to 1 February 2021 have been notified.

The Registration service has been suspended and no face to face appointments are being undertaken until further notice. At present you are unable to book any appointments online. All death registrations are taking place by telephone. For more information see our Births, marriages, deaths and nationality page.

Repairs

Our repairs service is operating in a Covid-secure way. See our council housing repairs page for more information.

Building Control ServicesOur building control service is now running as usual, with Covid-secure measures in place. More information can be found on our Planning and Building Control page.
Eastbury Manor House

Eastbury Manor House and gardens have closed to the public. More information about the closure and online activities available during this time can be found on their website,

Valence HouseValence House is now closed until 2021. More information is available on the Valence House website
Healthy LifestylesWe are moving a number of our healthy lifestyles services to phone referral and appointments. If a resident is an existing customer they can contact the team via email at healthy.lifestyles@lbbd.gov.uk or on the phone on 020 8724 8018.
Community Music

The Music Centre is closed and lessons in person are not taking place. Further information and resources can be found on the CMS website or email cmsoffice@lbbd.gov.uk to enquire about online music lessons.

Council Public MeetingsThese are currently taking place as ‘virtual’ meetings while social distancing requirements are in place.
The Town HallThe Town Hall is now closed to the public, but any queries can be made by phone as normal on 020 8215 3000.
Schools

All primary schools, secondary schools and colleges have moved to remote learning, except for the children of key workers and children with a social worker.

For more information see our schools and learning pages.

Home and commercial pest controlFollowing Government guidelines, we are currently providing a reduced pest control service for residential and commercial bookings. We apologise for any inconvenience. For more information please see our pest control pages
Parking

Free parking is still available in Barking and Dagenham for NHS staff and key workers. 

Emergency staff and frontline workers helping vulnerable people can now apply to park for free in council-owned car parks and parking bays across Barking and Dagenham during the coronavirus pandemic.

Keyworkers include NHS workers and Police, some council workers (social and children’s services workers) who need to physically be in the borough and contractors delivering services on their behalf such as social care. Others include school staff visiting vulnerable children, those supporting vulnerable individuals, volunteers and faith leaders.

Two different types of key worker permit are available. One for two hours’ parking, and the other for unlimited where this is needed. 

Further information and how to apply for a permit

 

See our main coronavirus (COVID-19) page for information and advice.