The Home, Settle and Support service provides short-term, practical support to vulnerable residents following a hospital stay, Emergency Department presentation, or where they are at risk of hospital admission from the community.
The service supports timely and safe discharge, helps people regain confidence and independence at home, reduce loneliness and social isolation as well as prevent avoidable readmissions. Support is tailored to individual need and normally provided for a short period, up to a maximum of four weeks, with clear signposting and warm handovers into relevant community and voluntary sector services.
We are inviting the market to help us develop our future iteration of the service through shared experience, best practice and innovation.
Market Engagement Questionnaire
This questionnaire forms part of early market engagement to support the re-procurement of the Home Settle and Support Service.
Completed questionnaires should be returned no later than 4pm, 3 July 2026 to our e-tendering portal.
Market Engagement Event
We will be holding a virtual market engagement session to support the process on 7 July. The session will seek to provide an overview of the current service, initial proposals for the future service models, outline of the procurement timelines and next steps and provide an opportunity to ask questions and seek clarification.
Please register your interest via the messaging function for the Home Settle and Support Service project on our e-tendering portal.
Disclaimer
Please note that information provided will be used for market engagement and insight purposes only and will not be considered as part of any formal tender evaluation process.
Participation in this market engagement exercise does not confer any advantage or disadvantage in any subsequent procurement process. Providers who respond will not be precluded from bidding should the opportunity proceed to tender.