Assessing your care needs

Assessment review

We recognise that your needs may change over time so it is important to keep your support plan under review.

A review will be arranged by a social worker to look at the support you receive to make sure it is meeting your needs. If your needs have changed, we will re-assess them and decide what support you need. Your support may stay the same, increase or you may get less support or different types of support. The review will also give you a chance to discuss the quality of care you receive.

You can expect to have a review once a year. However, we know that people’s needs change. If your circumstances change, please contact the Adult Triage Team on 020 8227 2915 or email at

The review will involve you and a social worker and the following if appropriate:

  • your care provider
  • your carer or relatives (if you wish)
  • an advocate
  • your GP

You are the most important person at the review. We will always ask who you wish to be present at the review.

What if my support needs have changed

If the social worker decides your needs have changed we will talk to you about this at the review.

If you're not happy with the decisions made at the review you can talk to the social worker. They will answer your questions about your assessment and why you're no longer entitled to the same level of support.

If you're still not happy with the decision please see our information on how to make a complaint.