Direct debits not taken
We are aware of an issue regarding direct debits not being taken on Friday 22 May. These will now be collected on Wednesday 27 May. We apologise for any inconvenience caused and appreciate your patience.
We have been advised by Block Management UK Ltd that the position for buy-to-let leaseholders (so leaseholders who have tenants and are not resident in the block) is as follows:
The advice given to landlords by Block Management UK Ltd is:
We have sent a portal message to the tenants to confirm point 2, however again we do need you/your letting agent to contact your tenants, and tell them whether they are covered or not as we cannot guarantee that they have received/read the message.
The council expects you to support your tenants where you can, which may include things like:
The focus of the council is on helping the residents who have lost the homes they live in. Information about the humanitarian support we are offering residents can be found on this page.
The council also has a key role in terms of supporting the partnership response to help residents, businesses (including landlords) and the wider community to recover from the incident. This work will continue.