Sign language videos with information about coronavirus are available on our sight and hearing loss page.
We understand that residents, local businesses and visitors to the borough may have concerns about coronavirus. We would like to reassure you that the government, council and NHS are well prepared to deal with this virus. The council also has support from many of its partners working in the borough.
We are monitoring the situation closely and working with Public Health England. We are taking all possible steps to keep you safe and ensure services continue to run smoothly.
Service closures and disruption
The vast majority of our services are being operated at the same level as normal, even though we have made significant changes to the way in which they are run. Most of our staff are working from home, but following national guidance, some of our staff are still working in the borough where their work cannot be done from home. These staff are doing their duties while following social distancing rules.
Frizlands Lane reuse and recycling centre has re-opened. You should only go to the tip if your visit is essential. For more information please see our Frizlands Lane web page.
Key changes that have been made to our services can be found on the link below.
Volunteer or ask for help
Get practical help if you need it, or volunteer to help
Emergency food and supplies, picking up medication, or a friendly phone call. They can all be arranged through BD CAN, our new Citizens’ Alliance Network.
If you, or someone you know, need help please get in touch to let us know what help you need.
If you want to volunteer your time to help vulnerable people around your community, find out how to register your interest.
If you have been contacted by the NHS because you are at higher risk
If you have received a letter from the NHS, or are getting social care help (whether through the council or not), then you have a special number to contact to get practical help, food supplies or social support. Find out more about our Specialist support for extremely vulnerable people.
Information for council tenants
Please see a letter from the government (May 2020) to social housing residents to explain the support they’ll provide for you and your family:
COVID-19 Letter to social housing residents (PDF, 288KB)
As part of the government’s response to COVID-19 every local authority has been asked to outline the support that has been provided and offered to Care Quality Commission (CQC) registered residential care settings. Information on our ongoing work in supporting our care homes can be found on the link below.
Advice on financial support
Information on claiming benefits, statutory sick pay (SSP), employment and support allowance (ESA) as well as advice on evictions, living costs and emergency help with money and food during coronavirus can be found on the link below.
Emergency staff and frontline workers helping vulnerable people can now apply to park for free and residents will also be able to park for 30 mins in CPZ zones without a permit.
Staying at home
We urge all of our residents to continue to follow government advice by staying at home and:
- only going outside for food, health reasons or essential work
- staying 2 metres (6ft) away from other people
- washing your hands as soon as you get home
- observing social distancing rules in our parks
- not gathering in groups of more than 2 people, other than families together)
For further government advice and information on coronavirus, please visit the GOV.UK website.
Keeping safe from fire in your flat
Despite the difficult situation with coronavirus, we’re continuing to do everything we can to keep people who live in council buildings safe.
Parks and open spaces
For the latest information on changes to our park facilities and services, including opening times and social distancing, please check our updates page:
Advice for businesses
Please email firstname.lastname@example.org if you would like to be added to our Business Forum newsletter, which will include updates on the support available for businesses through the outbreak.
Beware of scams
We've heard a number of coronavirus related scams are taking place around the country and in the borough. These range from online to over the phone and even face to face where people are acting as council officers.
Please double check everything you're doing with your personal details and money. If you're concerned about anything, please report to email@example.com
Please be aware, be alert, and think twice before parting with your money or personal details. If you’re approached unexpectedly, remember to:
- stop, take a moment to think before parting with your money or information that could keep you safe.
- challenge,could it be fake? It’s OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- avoid clicking on links or attachments in unexpected or suspicious texts or emails.
- confirm requests are genuine by using a known number or email address to contact organisations directly
- speak to your manager immediately if you think you’ve fallen victim to a scam while working.
If you have any questions or suspect foul play in the borough, get in touch with us.
Information and advice
Visit the NHS for information about the virus and advice on what to do.
Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.
If you have any concerns, please call NHS 111.
Coronavirus guidance designed by the NHS for customers who have learning difficulties:
Easy Read coronavirus overview (PDF, 1.7MB)