Sign language videos with information about coronavirus are available on our sight and hearing loss page.
We understand that residents, local businesses and visitors to the borough may have concerns about coronavirus. We would like to reassure you that the government, council and NHS are well prepared to deal with this virus. The council also has support from many of its partners working in the borough.
We are monitoring the situation closely and working with Public Health England. We are taking all possible steps to keep you safe and ensure services continue to run smoothly.
Service closures and disruption
The vast majority of our services are being operated at the same level as normal, even though we have made significant changes to the way in which they are run. Most of our staff are working from home, but following national guidance, some of our staff are still working in the borough where their work cannot be done from home. These staff are doing their duties while following social distancing rules.
Key changes that have been made to our services can be found on the link below.
Volunteer or ask for help
Get practical help if you need it, or volunteer to help
Emergency food and supplies, picking up medication, or a friendly phone call. They can all be arranged through BD CAN, our new Citizens’ Alliance Network.
If you, or someone you know, need help please get in touch to let us know what help you need.
If you want to volunteer your time to help vulnerable people around your community, find out how to register your interest.
If you have been contacted by the NHS because you are at higher risk
If you have received a letter from the NHS, or are getting social care help (whether through the council or not), then you have a special number to contact to get practical help, food supplies or social support. Find out more about our Specialist support for extremely vulnerable people.
Test and Trace
Got a continuous cough or fever? Get tested!
Think you have coronavirus symptoms? If so, don’t hang around! Book yourself a test and find out if you have it to protect yourself and others around you.
All you need to do is call 119 or book a test online.
You can get a test:
- for yourself, if you have coronavirus symptoms now (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)
- for someone you live with, if they have coronavirus symptoms
- for yourself, if you have been told to have a test before you go into hospital, for example, for surgery
Find out more information:
Information for council tenants
Please see a letter from the government (May 2020) to social housing residents to explain the support they’ll provide for you and your family:
COVID-19 Letter to social housing residents (PDF, 288KB)
As part of the government’s response to COVID-19 every local authority has been asked to outline the support that has been provided and offered to Care Quality Commission (CQC) registered residential care settings. Information on our ongoing work in supporting our care homes can be found on the link below.
Advice on financial support
Information on claiming benefits, statutory sick pay (SSP), employment and support allowance (ESA) as well as advice on evictions, living costs and emergency help with money and food during coronavirus can be found on the link below.
Emergency staff and frontline workers helping vulnerable people can now apply to park for free.
Keeping safe from fire in your flat
Despite the difficult situation with coronavirus, we’re continuing to do everything we can to keep people who live in council buildings safe.
Parks and open spaces
For the latest information on changes to our park facilities and services, including opening times and social distancing, please check our updates page:
Advice for businesses
Please email email@example.com if you would like to be added to our Business Forum newsletter, which will include updates on the support available for businesses through the outbreak.
Beware of scams
We've heard a number of coronavirus related scams are taking place around the country and in the borough. These range from online to over the phone and even face to face where people are acting as council officers.
Please double check everything you're doing with your personal details and money. If you're concerned about anything, please report to firstname.lastname@example.org
Please be aware, be alert, and think twice before parting with your money or personal details. If you’re approached unexpectedly, remember to:
- stop, take a moment to think before parting with your money or information that could keep you safe.
- challenge, could it be fake? It’s OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- avoid clicking on links or attachments in unexpected or suspicious texts or emails.
- confirm requests are genuine by using a known number or email address to contact organisations directly
- speak to your manager immediately if you think you’ve fallen victim to a scam while working.
If you have any questions or suspect foul play in the borough, get in touch with us.
Information and advice
For further government advice and information on coronavirus, please visit the GOV.UK website.
Visit the NHS for information about the virus and advice on what to do.
Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.
If you have any concerns, please call NHS 111.
Coronavirus guidance designed by the NHS for customers who have learning difficulties:
Easy Read coronavirus overview (PDF, 1.7MB)