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Council house repairs

Coronavirus (COVID-19) update

Please be advised that due the latest guidance which has been announced we have had to make changes to the services we provide to our residents.

In the interests of keeping both residents and staff safe in this uncertain time we have had to limit the services which we can currently provide. As such, from now until further notice, our housing repairs service can only carry out emergency works and gas safety checks which is a legal requirement to be undertaken on an annual basis.

What this means for you as residents is that unless your repair falls within the stated list below at this time we are unable to attend your address to resolve your issue.

We would ask that during this time you do not contact the Local Authority to report a repair unless it appears in the list below as we are unable to schedule jobs to be completed within the near future. Please continue to review our website as we will continue to provide updates as and when we are able to offer more information.  

Emergency Works:

  • insecure property
  • gaining access to property in an emergency
  • dangerous flooring or stairs
  • total loss of water supply
  • uncontrollable water leaks
  • unusable taps in the on position
  • blocked lavatories or soil and vent pipes (if only one of these is in the property)
  • blocked drains (if backing up)
  • missing inspection chamber covers
  • electrics sparking or smoking, or bare wires
  • total loss of electric power
  • blocked chimney to open fire
  • making safe any dangerous structure, including unsafe glazing


Council house repairs

We are responsible for some of the repairs to your council home and you are responsible for the rest.  For the repairs we are responsible for, we will only carry out the work if it is a result of fair wear and tear.

If yourself or your visitors have caused the damage, or you would like us to carry out work to repairs you are responsible for, we will but we will charge you.

You may be able to claim back the cost of the repair through your personal contents insurance. It is up to you to check your policy details to see if you are covered for accidental damage.

Other recharges will include:

  • £25 plus VAT for any appointments that you make and are not at home to keep
  • £300 plus VAT for gas safety checks that we have to make by court order if you've not allowed us access or refused to make an appointment for your gas safety check

If you can smell gas, please call the gas emergency helpline on 0800 111 999

To report an electricity emergency, contact the electricity emergency helpline on 0800 404 090

If there is a power cut, do not call your electricity supplier.  Please call 105


Report repairs and emergency repairs

To report a repair please call 020 8592 7388 between 8am and 6pm, Monday to Friday.  Outside of these hours only emergency repairs can be reported.

The list of emergency repairs we deal with outside of the above hours are:

  • insecure property
  • gaining access to property in an emergency
  • dangerous flooring or stairs
  • total loss of water supply
  • uncontrollable water leaks
  • unusable taps in the on position
  • blocked lavatories or soil and vent pipes (if only one of these is in the property)
  • blocked drains (if backing up)
  • missing inspection chamber covers
  • electrics sparking or smoking, or bare wires
  • total loss of electric power
  • blocked chimney to open fire
  • making safe any dangerous structure, including unsafe glazing