Report an emergency repair

Find out everything you need about reporting an emergency repair.

If you can smell gas, please call the gas emergency helpline on 0800 111 999

To report an electricity emergency, contact the electricity emergency helpline on 0800 404 090

If there is a power cut, do not call your electricity supplier.  Please call 105

Emergency works include:

  • insecure property
  • gaining access to property in an emergency
  • dangerous flooring or stairs
  • total loss of water supply
  • uncontrollable water leaks
  • unusable taps in the on position
  • blocked lavatories or soil and vent pipes (if only one of these is in the property)
  • blocked drains (if backing up)
  • missing inspection chamber covers
  • electrics sparking or smoking, or bare wires
  • total loss of electric power
  • blocked chimney to open fire
  • making safe any dangerous structure, including unsafe glazing

Call us on 020 8215 3000 to report an emergency repair.

Outside of our normal operating hours of 8am to 6pm, emergency repairs can be reported by calling 020 8215 3000.