Right to repair scheme

The right to repair scheme for council tenants ensures repairs that might affect your health, safety or security are completed within a certain period of time.

If further work or a more permanent repair is required, this will be arranged by appointment after the initial visit. It will always be our intention to complete repairs at the first visit wherever possible, but we cannot guarantee we are able to do this.

The timescales for repairs covered are:

Type of repair How long it will take
Urgent repairs 4 hours
Total loss of water, electricity or gas supply 1 working day
Power socket or electrical fitting that is not safe 1 working day
Blocked flue to an open fire or boiler 1 working day
Leaking foul drains, soil stacks or toilet pans where there is no other toilet in the property 1 working day
Total or partial loss of heating or hot water between 31 October and 1 May 1 working day
Outside window, door or lock that is not secure 1 working day
Partial loss of water or electricity supply 3 working days
Total or partial loss of heating or hot water between 30 April and 1 November 3 working days
Blocked sink or bath 3 working days
Tap that will not turn 3 working days
Loose or detached banister or handrail 3 working days
Rotten timber flooring or steps 3 working days
Leaking roof 7 working days
Broken door entry phone 7 working days
Broken mechanical extractor fan in the kitchen or bathroom 7 working days
All other repairs that are the responsibility of the council 20 working days
Repairs to frames and doors 20 working days
Repairs to worktops and sink tops 20 working days
Repairs to window frames 20 working days

Council house repairs