Your voice: You told us that our complaint responses were not always clear and could be defensive.

Our action: All of our complaint responses have been reviewed and updated, and the Housing Complaints Panel is giving them final approval.

Your voice: You said that seeing the impact of engagement would encourage you to get involved.

Our action: We have introduced the new ‘Your Voice, Our Action’ approach to show how your voice in engagement is changing the services we deliver.

Your voice: You said you wanted to be able to take part in meetings in different ways both in person and online.

Our action: We will make sure all formal meetings have a hybrid option, so you can attend in the way that works for you.

Your voice: You told us you wanted to see the different ways to get involved and improve services.

Our action: We have published our Interim Engagement Strategy and written to all tenants with ways to get involved.

Your voice: After our summer event at Ibscott Close you said the play area needed improving.

Our action: We have launched the Neighborhood Improvement Fund and held an informal consultation to hear what you would like to see.