FAQ’s for enhanced bulky waste

1. Can I book collections for trade wastes?

No this is for domestic properties only. 

2. I live in a communal block; can I use this service?

Yes, you can use this service, however it is preferable if you use your existing service.

3. Can I leave out more than four items?

No, we are limiting this offer to four items only, if you have more items, please take them to Frizlands Lane Reuse and Recycling Centre.

4. How quickly will you pick the items up?

You can book a slot up to 10 days in advance.

5. Why are you now offering a free bulky waste service?

We want to see if there is an increase in the take up of the service from residents.

6. How long is the trial for?

The trial is for a six month period and the Council is able to offer this due to the fair funding settlement.

7. What is offered with this service?

Bulky waste is not excess waste from your normal collections, its item such as fridges, sofas, furniture etc. Please refer to our bulky waste collection page for more information.

8. Are black bags included in bulky waste

Yes, up to three black bags can be booked per collection.

9. When do I put my waste out?

Only on the day of collection please.

FAQ’s for enhanced fly tip service

1. How long will this enhanced services operate for?

There is a six month trial.

2. Why are we offering this service?

We currently only collect reported fly tips, which relies on resident reporting. This service will allow us to collect fly tips before they are reported, keeping the streets clear quicker.

3. Is this going to see an increase in fly tipping?

No, this will allow us to collect existing fly tips quicker?

4. What should I do if I see a fly tip?

Please still report this to us.

Report fly-tipping form

5. What is a fly tip?

Any commercial or domestic waste which is not properly disposed of through commercial contracts. i.e. items left on the Public Highway, Parks or Council owned land.

6. Will the Council enforce fly tipping still?

Yes, this is part of the data gathering process and will allow us to enforce quicker and more effectively.

7. Who is responsible for fly tips on private land?

The Council is required to clear fly‑tipping from public land (roadsides, parks, verges, etc.), but they have no legal duty to remove waste from private land. Our role on fly tips on private land is limited to:

• investigating the incident
• attempting to identify and prosecute the offender
• advising landowners on prevention and security measures

Please report fly tip on private land and the Council will investigate.

Report fly-tipping form