If you are submitting a complaint on behalf of another person, you will need to provide signed written consent from the person you are representing before we can take action.

We aim to respond to this stage within 10 working days however in some cases, it may take longer to respond but our aim is to keep you updated.

A senior officer from the service you are complaining about will oversee an investigation which will focus on resolving the issues you have raised.

We’ll contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint.