There is a corporate performance framework to monitor our performance against the council’s Corporate Plan.

The framework is a collection of performance indicators and deliverables which are a mix of projects and programmes, service development and improvement initiatives and service delivery metrics that are central to achieving our goals.  

Monitoring the Corporate Plan helps us to:

• focus on the council’s priorities
• set targets to help us deliver good services
• identify and tackle poor or under-performance
• be accountable to our residents
• help ensure we provide value for money
• help decision makers effectively manage the services

Performance is monitored by Cabinet at six monthly intervals.

Reports

2023-24

2023-24 Quarters 1 and 2 performance report (PDF, 969 KB)

2022-23

2022-23 Quarters 1 and 2 performance report (PDF, 563.73 KB)

2021-22

2021-22 Quarters 1 and 2 performance report (PDF, 540 KB)

2021-22 Quarters 3 & 4 performance report (PDF, 488 KB)

2020-21

2020-21 Quarters 1 and 2 performance report (PDF, 531 KB)

2020-21 Quarters 3 and 4 performance report (PDF, 516 KB)

2019-20

2019-20 Quarters 1 performance report (PDF, 96 KB)

2019-20 Quarters 2 performance report (PDF, 268 KB)

2019-20 Quarters 3 performance report (PDF, 266 KB)

2018-19

2018-19 Quarter 1 performance report (PDF, 975 KB)

2018-19 Quarter 2 performance report (PDF, 998 KB)

2018-19 Quarter 3 performance report (PDF, 1 MB)

2018-19 Quarter 4 performance report (PDF, 97 KB)

Barking and Dagenham Residents Survey

Every year, Barking and Dagenham Council carries out a Residents Survey to find out what residents think about the Council, services and the local area.

Historically, the survey has been carried out by an independent market research company, Opinion Research Services Limited (ORS) on behalf of the Council, who conducts more than 1,000 surveys over the telephone with residents selected at random.

Annual Residents Survey 2021

The survey was carried out between 27th November 2021 and 27th March 2022.

1,056 telephone interviews were conducted with a representative cross-section of the local population.

Barking and Dagenham Annual Residents Survey 2021 Results (PDF, 428.42 KB)

Annual Residents Survey 2020

The survey was carried out by telephone between 29th December 2020 and 27th February 2021, just as the country was placed into a second national lockdown.

A number of questions were changed from those asked in the previous surveys to focus ore on the COVID-19 pandemic.

Barking and Dagenham Annual Residents Survey 2020 Results (PDF, 376.27 KB)

Annual Residents Survey 2019

The survey was carried out by telephone between 7th November and 18th December 2019. Quota controls were used to ensure a representative sample and 1,100 responses were achieved overall.

Barking and Dagenham Annual Residents Survey 2019 Results (PDF, 3.13 MB)

Annual Residents Survey 2018 Results (PPTX, 10.26 MB)