Our technical team managed to bring our Council Tax and Benefit system back online sooner than expected, therefore we have reopened our Council Tax and Benefit contact centre lines. 

Thank you for your patience during this time, we apologise for any inconvenience and appreciate your understanding.

Cost of living survey

Help us improve the cost of living support in Barking and Dagenham by taking part in our survey. Your feedback is invaluable in enhancing the support we offer!

More information

Report fraud

How to report incidents of fraud

Help stop fraud

Fraud costs you money. Every penny lost to fraud means that the council has less to spend on providing the services you want. So please tell us about fraud affecting the council.

Examples of fraud:

  • claiming services when not entitled, such as using disabled parking permits and claiming grants
  • sub-letting council property
  • committing landlord fraud
  • claiming benefit when not entitled
  • doing anything else involving the council that you think might be fraudulent or illegal

We also deal with serious or sensitive concerns about wrongdoing, including:

  • corruption
  • clients, children or students, particularly children and adults in our care, being mistreated
  • unauthorised use of council money
  • an unlawful act
  • any danger to health and safety
  • a person abusing their position for any unauthorised use or for personal gain
  • a person deliberately not keeping to a council policy, an official code of practice or any law or regulation
  • a person failing to meet appropriate professional standards
  • a person being discriminated against because of their race, colour, religion, ethnic or national origin, disability, age, sex, sexuality, class or home life

Your concern may be about members of staff, people who work directly for the council, suppliers, or people who provide services to the public for Barking and Dagenham council.

Counter fraud work

The local government transparency code 2014 requires local authorities to publish information about their counter fraud work, including:

  • number of occasions they use powers under the Prevention of Social Housing Fraud (Power to Require Information) (England) Regulations 201432, or similar powers
  • total number (absolute and full time equivalent) of employees undertaking investigations and prosecutions of fraud
  • total number (absolute and full time equivalent) of professionally accredited counter fraud specialists
  • total amount spent by the authority on the investigation and prosecution of fraud, and
  • total number of fraud cases investigated.

Our local government transparency code

2024/25

Counter Fraud- local government transparency data March 2025 (PDF, 113.65 KB)

Counter Fraud- local government transparency data March 2025 (DOCX, 14.63 KB)

2023/24

Counter fraud- local government transparency data March 2024 (PDF, 114.83 KB)

Counter fraud- local government transparency data March 2024 (DOCX, 14.51 KB)

2022/23

Counter fraud - local government transparency code data (PDF, 116.83 KB)

Counter fraud - local government transparency code data (DOCX, 14.42 KB)

2021/22

Counter fraud - local government transparency code data (PDF, 113KB)

Counter fraud - local government transparency code data (DOCX, 21KB)

2020/21

Counter fraud - local government transparency code data March 2021 (PDF) (PDF, 113KB)

Counter fraud - local government transparency code data March 2021 (DOCX) (DOCX, 21KB)

2019/20

Counter fraud - local government transparency code data March 2020 (PDF) (PDF, 117KB)

Counter fraud - local government transparency code data March 2020 (DOCX) (DOCX, 21KB)

Counter fraud policies