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Council performance

We have developed a corporate performance framework to monitor our performance against the council’s Corporate Plan and other key strategies.

It is a collection of performance indicators and key accountabilities chosen to help us improve in our priority areas and show our progress.

This helps us to:

  • focus on the council’s priorities
  • set targets aimed at improving services
  • identify and tackle poor or under-performance
  • be accountable to our customers
  • help ensure we provide value for money
  • help decision makers effectively manage the services

Performance is monitored regularly and the Corporate Performance Report is presented to Cabinet every three months.

Annual Residents’ Survey Toggle accordion

We have carried out residents’ survey in 2015, 2016, 2017 and 2018 to understand the views of the community on a wide range of topics.

Annual Residents Survey 2019 is currently underway!

London Borough of Barking and Dagenham has commissioned Opinion Research Services Limited (ORS) to undertake the 2019 Annual Residents Survey. They will be speaking to residents of the borough on the telephone to complete a short survey. These will be conducted from 6November until mid December 2019.

Please take part if you receive a call! Find out more information on how ORS work.

Frequently asked questions about the Annual Residents Survey (PDF, 132 KB) 

If you still have questions, you can contact Jebin Syeda on 020 8227 5590 or email

Previous reports

Full report - 2018

Residents' perception survey report 2018 (PDF, 1.7 MB)

Full report - 2017

Residents' perception survey report 2017 (PDF, 5.80 MB)

Key findings - 2016

Residents' perception survey report 2016 (PDF, 5.18 MB)

Key findings - 2015

Residents' survey - key findings (PDF, 193.07 KB)

Full report - 2015

Residents' survey - full report (PDF, 1.85 MB)