Our Responsibilities 

We commit to doing the following:

• To carry out routine block inspections to identify any repairs and ensure landings and communal areas are kept clear of items. 
• To work in partnership with our tenants and colleagues in the London Fire Brigade (LFB) in accordance with best practices. 
• Continue to listen to and act on the voices of our tenants. 
• Carry out our compliance duties within the communal areas and within your dwellings inline with current regulations. 
• Conduct quarterly inspections on fire doors in each high-rise building 
• Populating information and updates in a timely manner

Tenants’ responsibilities 

• Not doing anything that places themselves or other residents at risk, for example, not making alterations to the flat entrance fire doors, parking motor vehicles or mobility scooters in the communal areas or taking gas bottles into our blocks etc. 
• Familiarising themselves as to what to do if there is a fire within their property or another part of the building.  
• Informing us if their circumstances change and they are no longer able to evacuate in the event of an emergency.  
• Reporting any repairs within their dwelling and any repairs observed within the communal areas to our Repairs team on 0208 592 7388, 
• Ensuring that the smoke detectors within their property are functioning, by checking these at least once a month.  
• Keeping communal areas and landings clear of belongings at all times including refuse sacks and any personal items in line with the Council’s Zero Tolerance Policy.  
• Facilitating access to inspect, repair or improve aspects of their dwelling as identified as requiring fire remedial works.   
• Using the bin chutes safely to dispose of rubbish and contacting the caretaking team if help is needed to dispose of bulky items. Note that lithium batteries must be disposed of in line with the manufacturer's guidelines.  
• Do not smoke in our communal areas or tamper with communal fire safety control measures including fire safety signage or notices.  
• Do not wedge open any communal fire doors or remove self-closing devices from your own front entrance doors.  
• Report any concerns in relation to fire safety issues. 

Find your building in our High-Rise Hub for important information including

• Bespoke Resident Engagement Communication Plans for your individual block
• The Fire Risk Assessment.
• Escape plans
• Communal electrical and gas safety certificates

High-Rise Hub

Engagement strategy

Higher Risk and Complex Buildings Resident Engagement Strategy (PDF, 499.54 KB)