This policy provides the framework the Council’s staff and partners will operate within, to meet its legal and regulatory asbestos safety obligations, to provide safe homes for Council tenants.

Property and assets asbestos policy (PDF, 211.12 KB)

This policy explains how the Council maintains a safe environment for tenants and employees, within the home of each tenant, and within all communal areas of buildings that the Council owns and manages.

Property and assets electrical safety policy (PDF, 216.39 KB)

This policy explains how the Council carries out fire risk assessments, and takes action to identify, manage and mitigate risks associated with fire within the tenant’s home and communal areas of buildings that the Council owns and manages. 

Property and assets fire safety policy (PDF, 411.6 KB)

This policy explains how the Council maintains a safe environment for tenants and employees, within the home of each tenant, and within all communal areas of buildings that the Council owns and manages.

Property and assets gas and heating policy (PDF, 295.65 KB)

This policy explains how the Council maintains domestic lifts, passenger lifts and other lifting equipment, where the Council is responsible for maintaining these lifts and carrying out periodic thorough examinations to ensure they continue to operate safely.

Property and assets lift safety policy (PDF, 216.7 KB)

This policy provides the framework the Council’s staff and partners will operate within, to meet its legal and regulatory obligations, as set out in the Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022, to provide safe homes for Council tenants.

Property and assets smoke and carbon monoxide policy (PDF, 371.58 KB)

This policy explains how the Council to ensure that it’s employees, partners and tenants are clear on its legal and regulatory water hygiene obligations.

Property and assets water hygiene policy (PDF, 231.14 KB)

This policy explains how the Council ensures that tenants who require adaptations receive them in a fair, consistent, and timely manner.

Housing Services Aids and Adaptations for Council Tenants Policy (PDF, 184.66 KB)

This policy explains how through block inspections the Council ensures the successful management and maintenance of Housing Services assets.

Housing Services Block Inspection Policy (PDF, 275.22 KB)

This policy explains the Council’s approach on receiving notification that a tenant has changed their name.

Housing Services Change of Name Policy (PDF, 216.42 KB)

This policy explains the Council’s approach to joint tenancies and more specifically
changing a sole tenancy into a joint tenancy.

Housing Services Creation of Joint Tenancy Policy (PDF, 246.03 KB)

This policy sets out how the Council will support the tenant in addressing their behaviour and lifestyle decisions to create a safer and healthier environment in which to live. 

Housing Services Dirty and or Verminous Properties Policy (PDF, 173.47 KB)

This policy explains how the Council handles requests received from tenants or leaseholders seeking permission to remove garden hedgerows.

Housing Services Garden Hedge Policy (PDF, 234.06 KB)

This policy explains the regulations and obligations the Council must consider when managing requests for garden outbuildings and conservatory installations.

Housing Services Garden Outbuilding and Conservatory Policy (PDF, 256.05 KB)

This policy sets out how the Council identifies and manages hoarding behaviours and works with tenants to reduce risks and improve their wellbeing.

Housing Services Hoarding Policy (PDF, 192.76 KB)

This policy explains the options the Council can apply to the management of introductory tenancies. 

Housing Services Introductory Tenancy Policy (PDF, 234.7 KB)

This policy sets out the tenant’s responsibilities in keeping the Council up to date when a criminal conviction results in a period of incarceration.

Housing Services Management of tenancy during incarceration Policy (PDF, 269.35 KB)

This policy sets out the eligibility, requirements and responsibilities associated with the mutual exchange of properties.

Housing Services Mutual Exchange Policy (PDF, 242.25 KB)

This policy explains the Council’s approach in supporting reasonable and responsible pet ownership in their properties that avoids anti-social behaviour.

Housing Services Pets on Premises Policy (PDF, 185.42 KB)

This policy sets out how the Council ensures that all communal areas in its properties are kept free of hazards that could become a tripping/fire hazard or restrict access for others. It also sets out the Council’s policy on ensuring all external doors in flatted accommodation comply with best practice fire safety standards. 

Housing Services Removal of Safety Hazards Policy (PDF, 165.81 KB)

This document provides a comprehensive guide to the Council’s repairs and maintenance service.

Housing Services Repairs and Maintenance Policy (PDF, 588.76 KB)

This policy explains the Council’s approach to ensuring that every new tenancy has a positive start and that tenants feel supported in their new home.

Housing Services Settling in Visit Policy (PDF, 169.21 KB)

This policy explains how the Council handles statutory successions and assignments and discretionary awards of tenancy, reflecting current legislation and the Council's housing allocation scheme.

Housing Services Succession and Assignment of Tenancy Policy (PDF, 273.73 KB)

This policy explains the Council’s approach to ensuring tenants are meaningfully involved in shaping, designing and scrutinising the services they receive.

Housing Services Tenant Engagement Policy (PDF, 180.62 KB)

This policy sets out the expectation that tenants will maintain their gardens and outdoor spaces to an acceptable standard. 

Housing Services Tenant Garden Maintenance Policy (PDF, 167.86 KB)

This policy explains how the Council recovers reasonable expenses incurred for reinstatement works, damage, or works performed to an unacceptable standard by tenants. It also includes costs for removing rubbish or other items left behind by tenants on Council property.

Housing Services Tenant Recharge Policy (PDF, 371.38 KB)

This policy explains the purpose, structure and operation of the Tenant Scrutiny Panel and explains how scrutiny reviews will be conducted within Housing Services.

Housing Services Tenants' Scrutiny Panel Policy (PDF, 203.1 KB)

This policy explains the purpose for conducting Tenancy Update visits and how these are used to benefit the tenant.

Housing Services Tenancy Update Visit Policy (PDF, 239.72 KB)

This policy sets out how the Council will ensure all tenants are able to access communications in a fair and consistent manner.

Housing Services Translating and Interpreting Policy (PDF, 299.41 KB)

This policy sets out how the Council will ensure all tenants are able to access communications in a fair and consistent manner.

Housing Services Viewing and Sign-Up for Tenants Policy (PDF, 179.17 KB)

This policy sets out the Council’s approach and commitment to reducing the amount of time that properties remain empty for the period when one tenancy ends and a new tenancy begins.

Housing Services Voids Policy (PDF, 237.6 KB)

This policy explains how the Council defines vulnerability and how it aims to respond to those tenants’ needs.

Housing Services Vulnerability Policy (PDF, 207.57 KB)