This agreement is made between you, the person booking the pest control appointments and us, the London Borough of Barking and Dagenham. By entering into this agreement, you are agreeing to the following terms and conditions and to pay for the service where requested.
1.1. London Borough of Barking and Dagenham’s Pest Control service is a paid for and non-statutory service, therefore treatment costs must be paid for in full before any treatments can commence. It is your responsibility to make sure you have paid the right fee for the work to be done.
1.2. The cost of treatment includes the specified number of visits, which should be sufficient to address the problem. Treatment costs do not include unlimited visits until a problem is resolved. If after conclusion of the course you want further treatment, you will need to make a new booking.
1.3. For morning timeslots, the technician will aim to arrive between 9am and 12.30pm. For afternoon timeslots, the technician will aim to arrive between 12.30pm and 4pm. Due to external factors, such as traffic or parking, we cannot always guarantee that the technicians will arrive between the timeslots chosen, however all booked appointments will still take place between 9am and 4pm.
1.4. If you are a Council tenant living in a Council owned flatted accommodation, treatment may be funded by the Landlord Services department. Therefore, costs may not apply when booking treatment.
1.5. For all appointments, an adult over aged 18 must be present at the property for the duration of the appointment.
1.6. While it is asked at the time of booking which rooms you believe the pest infestation to be in, the Pest Control Technician has the final decision as to what rooms need to be treated and what chemicals will be used during the appointment.
1.7 To maintain public health and safety for residents and staff members, our Technicians make use of body worn cameras. The technicians will announce that they are wearing a body worn camera before entering the residence.
The Pest Control technicians will use body worn cameras in any interaction with members of the public, where Pest Control technicians consider it may be required to capture incidents of unacceptable or illegal behaviour towards them or others, (either actual incidents or the potential for incidents)
Treatment for rats and mice consists of up to three visits, approximately 7 -10 days apart. The first visit will involve placement of baited boxes, the second visit will involve replenishment of bait and refreshing bait boxes as necessary, the third visit will involve collection of our boxes and will signal completion of treatment.
Treatment for cockroaches consists of up to three visits, each approximately 7-10 days apart. This will involve the use of chemical control methods and advice will be given regarding hygiene and prevention of re-infestation.
Treatment for wasps consists of one visit and will involve the use of chemical control methods. We will not physically remove the hive.
Treatment for squirrels consists of 5 consecutive trapping days using mechanical control methods. The last visit involves collection of our traps and will signal completion of treatment.
Treatment for ants consists of two visits, each approximately 2 weeks apart. Pharaoh Ant treatment consist of up to four visits each approximately 10 days apart. Both involve the use of chemical control and advice will be given regarding hygiene and prevention of re-infestation.
Treatment for low-risk pests normally consist of one visit and will involve the use of chemical control. Advice will be given regarding hygiene and prevention of re-infestation.
Bedbug treatments are available for morning appointments only. Treatment of a bedbug infestation takes 6 weeks, consisting of three visits each approximately 14 days apart. We cannot guarantee against re-infestation if the treatments are not carried out within this period.
Before we carry out any treatment, there are tasks you must complete before the appointment can take place. Failure to do so will lead to ineffective treatment. It is your responsibility to ensure that you have followed all the instructions for bedbugs in preparation for your visit. We will not be able to carry out the treatment if the rooms have not been properly prepared and no refund will be offered.
After treatment various insecticides are used to treat bedbugs, so you must:
Chemicals can remain present for up to 3 months depending on level of house cleaning.
Flea treatments are available for morning appointments only. Treatment of a flea infestation will be carried out in two visits. Treatment will be administered to all rooms (except kitchens and bathrooms) during the visit. Smoke alarms must be deactivated during treatment.
Before we carry out any treatment, there are tasks you must complete before the appointment can take place. Failure to do so will lead to ineffective treatment. It is your responsibility to ensure that you have followed all the instructions for fleas in preparation for your visit. We will not be able to carry out the treatment if the rooms have not been properly prepared and no refund will be offered.
After treatment:
Treatment for Moths consists of up to two visits, each approximately 2 weeks apart. This will involve the use of chemical control methods and advice will be given regarding hygiene and prevention of re-infestation.
3.1. Our pest control service includes the administration of the appropriate pest control treatment only.
3.2. For treatment to be successful we encourage you to adhere to any recommendations made by our pest control officers regarding proofing or repairs, as well as the advice regarding aftercare following a treatment.
3.3. Proofing or repairs (such as filling holes or voids, installing pest proof mesh or any solid construction which eliminates pest ingress) are not included or currently offered by LBBDs Pest Control service.
3.4. It is at the discretion of the resident, or Housing Officer, to arrange any necessary proofing or repairs to encourage a successful treatment.
4.1. Missing an appointment may lead to an ineffective treatment.
4.2. You must give us a minimum of 2 working days’ notice to cancel or rearrange an appointment.
4.3. If you have booked a multi visit treatment and give us less than 2 working days’ notice before the appointment date, you will only be able to reschedule on one occasion. If we are prevented from treating on a second appointment, then the treatment will be cancelled, and the below refund policy in section 5 applied.
4.4. If we are unable to attend an appointment due to bad weather, staff sickness or travel problems, and we cannot offer a suitable new appointment within 10 working days of your original appointment, a full refund will be offered.
5.1. Refund requests will only be considered within 30 days of the last visit to the property.
5.2. Should an officer attend and be unable to carry out treatment, you will be charged a standard call out fee of £70 for any booked appointments. This fee is inclusive of all charges.
5.3. No refund will be offered if the appointment cannot go ahead for any of these reasons:
5.4. If we attend the appointment and the information you supplied is wrong, we will leave the property without conducting the treatment and you will be charged for a £70 call-out fee. This fee is inclusive of all charges. This applies, but is not limited to:
Information on this page is subject to change in line with legislation
If you have any further enquiries about pest control treatments kindly revert to the call centre for assistance prior to making a booking.