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See more information and updates on the Barking Riverside fire

Report a missed collection

You can only report a missed collection from 10pm on the scheduled collection day for your street until 6pm the following working day.

If an entire street has been missed, email:

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

  • no road access or roadworks, in which case we'll reschedule the collection for the next working day
  • vehicle breakdowns
  • wrong materials placed in a wheelie bin, including contaminated recycling
  • extra bags not fitting in a wheelie bin – the lid must close (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your brown bin)
  • bin not being placed on the property’s boundary on collection day
  • severe weather conditions
Do any of the reasons above explain why your collection was missed?

Report a missed collection

Before reporting, note that we won't come back to collect your bin if:

What missed collection do you want to report?

Collection type
Report a missed collection from a house or converted flat
Report a missed collection from a flat with communal bins
Report a missed trade waste collection

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