Report a missed collection

If your street has been missed for collections (and not just your collection) we'll return the next day, so there is no need to report it.

Our collections run up to 10pm on the day of the scheduled collection, so you can report a missed domestic waste and recycling bin collection from 10pm on your normal collection day until 6pm the following working day. Outside of these times we cannot book a replacement collection for you.

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

  • no road access or roadworks, in which case we'll reschedule the collection for the next day
  • vehicle breakdowns
  • wrong materials placed in a wheelie bin, including contaminated recycling
  • extra bags not fitting in a wheelie bin – the lid must close (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your brown bin)
  • bin not being placed on the property’s boundary on collection day
  • severe weather conditions

No rubbish should be left next to your bin even if we haven't collected your waste in a previous collection. Enforcement action may be taken against you.

Report a missed collection

Before reporting please note we won't come back to collect your bin if:

  • your bin was not left out by 6am on your collection day
  • your waste was put into the wrong bin
  • your bin was not in the right place for collection
  • your bin was too heavy or damaged
  • you don't report it within 36 hours of your collection date

To use these forms, you need to be signed in to your My Account. If you don’t have one, you can create a My Account.

House or converted flat missed collection

 

Flats with communal bins missed collection

 

Trade waste missed collection