Report a missed collection

You can only report a missed collection from 10pm on the scheduled collection day for your street until 6pm the following working day.

If an entire street has been missed, email: missedstreet@lbbd.gov.uk

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

no road access or roadworks, in which case we'll reschedule the collection for the next working day
vehicle breakdowns
wrong materials placed in a wheelie bin, including contaminated recycling
extra bags not fitting in a wheelie bin – the lid must close (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your brown bin)
bin not being placed on the property’s boundary on collection day
severe weather conditions

Do any of the reasons above explain why your collection was missed?

Yes

No, I need to report a missed collection

Report a missed collection

Before reporting, note that we won't come back to collect your bin if:

your bin was not left out by 6am on your collection day - check your collection day
your waste was put into the wrong bin - check what goes in your bins
your bin was not in the right place for collection - check you are presenting your bins correctly
your bin was too heavy or damaged
you don't report it between 10pm on your collection day and 6pm on the next day

I have read the above and understand the criteria for missed collections

What missed collection do you want to report?

House or converted flat

Flats with communal bins

Trade waste

Report a missed collection from a house or converted flat

Report a missed collection from a flat with communal bins

Report a missed trade waste collection

Report a missed collection

Reasons for missed bin collections

Report a missed collection

What missed collection do you want to report?

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