Report a missed collection

You can find out about changes to services including bin collections during the Christmas period and New Year.

If your whole street has been missed for collections (and not just your address) we'll return the next day, so there is no need to report it.

You can only use this form to report a missed collection from 10pm on your scheduled collection day until 6pm the following working day.

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

no road access or roadworks, in which case we'll reschedule the collection for the next working day
vehicle breakdowns
wrong materials placed in a wheelie bin, including contaminated recycling
extra bags not fitting in a wheelie bin – the lid must close (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your brown bin)
bin not being placed on the property’s boundary on collection day
severe weather conditions

Do any of the reasons above explain why your collection was missed?

Yes

No, I need to report a missed collection

No rubbish should be left next to your bin even if we haven't collected your waste in a previous collection. Enforcement action may be taken against you.