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Report a missed collection

If your whole street has been missed for collections (and not just your address) we'll return the next day, so there is no need to report it.

You can only use this form to report a missed collection from 10pm on your scheduled collection day until 6pm the following working day.

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

  • no road access or roadworks, in which case we'll reschedule the collection for the next working day
  • vehicle breakdowns
  • wrong materials placed in a wheelie bin, including contaminated recycling
  • extra bags not fitting in a wheelie bin – the lid must close (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your brown bin)
  • bin not being placed on the property’s boundary on collection day
  • severe weather conditions
Do any of the reasons above explain why your collection was missed?

No rubbish should be left next to your bin even if we haven't collected your waste in a previous collection. Enforcement action may be taken against you.

Report a missed collection

Before reporting, note that we won't come back to collect your bin if:

What missed collection do you want to report?

Collection type
Report a missed collection from a house or converted flat
Report a missed collection from a flat with communal bins
Report a missed trade waste collection

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