Report a missed collection

You can only report a missed collection from 10pm on the scheduled collection day for your street until 6pm the following working day.

Before you report a missed bin collection please check our list of missed streets.

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

no road access or roadworks, in which case we'll reschedule the collection for the next working day
vehicle breakdowns
wrong materials placed in a wheelie bin, find out what items can go in your brown recycling bin
extra bags not fitting in a wheelie bin – the lid must close (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your brown bin)
bin not being placed on the property’s boundary on collection day
severe weather conditions

Do any of the reasons above explain why your collection was missed?

Yes

No, I need to report a missed collection

You’ll need to wait to put your bin out on your next collection date if:

your bin was not collected due to contamination (please remove the incorrect items)
your bin was not put out at the right time or in the right place
you had extra bags in that didn’t fit in your wheelie bin (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your bin)

For more information see our ‘what goes in your bin’ page.

Report a missed collection

Before reporting, note that we won't come back to collect your bin if:

your bin was not left out by 6am on your collection day - check your collection day
your waste was put into the wrong bin - check what goes in your bins
your bin was not in the right place for collection - check you are presenting your bins correctly
your bin was too heavy or damaged
you don't report it between 10pm on your collection day and 6pm on the next day

Our collection crews record the reasons that your bin was not collected (e.g. contaminated bin, bins that aren't presented correctly and any other access issues).

If an issue is recorded by the collection crews we will not return to collect your bin and you will need to wait for your next scheduled collection for your bin to be emptied.

I have read the above and understand the criteria for reporting a missed collections.

I have read the above and understand the criteria for missed collections

What missed collection do you want to report?

Residential (including domestic, recycling and green garden waste)

Trade waste

Communal bins for flats

Report a missed collection from a house or flat

You can complete this form inside My B&D to keep track of your report.

If you have any problems accessing the above links, please refresh this page and try again.

Report a missed trade waste collection

Report a missed collection for a flat with a communal bin

Report a missed collection

Reasons for missed bin collections

Report a missed collection

What missed collection do you want to report?

Check the progress of an existing report