If you still feel that we have not fully resolved your complaint at Stage 2, you can ask either The Local Government and Social Care Ombudsman (LGSCO) or, if the complaint relates to tenant/landlord functions, the Housing Ombudsman Service (HOS), to investigate your complaint. 

You will usually need to have completed both stages of our complaints process before the Ombudsman can help, but they are available to offer advice and guidance throughout the process if you need this.