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Bulky waste

Residents, except council tenants or leaseholders living in a flat, can book a bulky waste collection with us. There is a charge for this service and details about items we accept and costs are below. 

The best way to book a bulky waste collection from us is by using our online form. To use the form, you need to be signed in to your My Account. If you don’t have one, you can create a My Account.

Book a bulky waste collection 

You can change or cancel your booked collection up to 1 working day before the collection date by calling 020 8215 3000. We operate a non-refund policy once a collection has been booked and payment has been taken.

Council tenants and leaseholders living in a flat

If you are a council tenant or leaseholder living in a flat, bulky waste collections are included in your service charges only if you pay for the provision of a caretaking service.

You may leave your items in the bin shed/collection area for your block and the items will be collected within 5 working days. If the items are not collected in time, speak to your caretaker.

You must not leave any of the items in the communal area of block as this can cause a fire hazard and ensure your items do not block the collection area or cause any safety hazards for other residents.

You must specify all items when you book your bulky waste collection. We cannot collect waste not specified when you made your booking.

The full list of items we collect is in the table below. 

animal hutch/kennelarmchair barbecuebath (not cast iron)
bed base bedside cabinetbicycleblinds (one set)
bookcase or cabinet bunk bed frame carpet, underlay, vinyl or laminatechest of drawers
child's cotclothes horse or driercommodecompost bin
computer or games consolecomputer monitorcookercooker hub
cupboarddeskchair - dining, rocking, garden (up to 2)dishwasher
doordustbinelectric radiatorexercise machine 
fire surround (wood)fish tank footstool/pouffefridge or freezer (domestic, any size)
golf clubs (including bag)headboard (any size)Hi-fi system/DVD/video player (single unit)household tools 
household waste individual shelves (up to 3)ironing boardkitchen cabinet 
kitchen utensils lawnmowermattress (any size)

microwave

mirrorottomanpaddling poolpiano
play equipmentpushchairradiator rotary line
satellite dishsewing machineshelf unitshower cubicle 
sinksmall electrical goods (up to 3) snooker or pool tablesofa 
speakers (up to 5)stair gatestrimmer suitcase
sun loungertable (any size)toilettoilet seat
trampoline tumble dryer or spin dryerTVTV cabinet
vacuum cleanerwalking aidswardrobewashing machine or washer dryer
water buttwheelbarrowwheelchairworktop (one piece)

What we don't collect

Check which of these materials can be accepted at one of our recycling centres.

If the items presented are different to those detailed in the booking, they will not be collected. 

Number of itemsCharge
1 to 4£10
5 to 8£20
9 to 12£30
13 to 16£40
17 to 20£50
21 to 24£60
25 to 28£70

Three bin-sized bags count as one item.

It’s important you properly prepare your bulky waste items for collection and put them out at the right time and in the right place. 

Preparing your items

You must prepare the following items for collection or they will not be accepted: 

  • any glass or mirrors must be wrapped
  • sprung footrests in reclining chairs and sofas must be dismantled and all recliners (chairs, beds and sofas) must be completely taken apart
  • mattresses must be kept dry and placed up against a wall
  • items over 6ft must be dismantled (including trampolines and bunk beds)
  • electric or oil-filled radiators must be intact and undamaged
  • items should be empty and not be filled with rubbish or other waste
  • carpet, underlay, vinyl or laminate must be cut up and placed in heavy duty rubble sacks
  • exercise equipment must be easily lifted by two people
  • loose items must be bagged 

Where to place your items

You must place your bulky waste items for collection within the front boundary to your property (where your usual waste is presented) before 6am on the agreed collection day.

We do not remove items from back gardens or service alleys.

You can report a missed collection by calling 020 8215 3000. If we fail to collect on the agreed day, we’ll email you with a suggested alternative collection date.