I have been overcharged for my parking permit, what should I do? 

Please contact our team by telephone or email to request a review of the permit price you have paid.

I received a late fee even though I paid on time, what can I do? 

We do not charge late fees for permits and all PCN charges and timescales are set by legislation. If you believe you made an earlier payment which did not reach us, please contact us with the payment details so we can investigate the matter.

Where can I find the list of Controlled Parking Zones in the borough? 

All Controlled Parking Zones (CPZ) and restrictions our shown on our public website, TraffWeb.

Can a visitor buy a visitor’s permit in the borough?

No. A visitor’s permit can only be purchased by a household within a CPZ on behalf of their visitor.

If I have my own driveway, can I park without taking a permit? 

Yes.

How do I apply for residential parking permit in Barking? 

All applications are made via our PermitSmarti website.

How long is a parking permit valid for? 

That would depend on which permit you purchase. A residents permit is annual, visitor permits can either be four hours or all day.

How do I request a permit for a skip hire? 

This falls under Highways and not Parking.

I am moving house; do I need a permit for removal van/lorry? 

Yes, you can either apply for a visitor permit or a waiver.

If I have a resident permit, can I park on a dropped kerb? 

No. You would need to purchase a Dropped Kerb Waiver.

What documents do I need to attach for applying for a resident permit? 

All documents are listed on our create your parking permit account page.

Can my existing permit be transferred on to a new car? 

No. Permits are not transferable as they are issued on CO2 emissions.

How do I cancel my parking permit? 

Log into your PermitSmarti account and select the ‘cancel permit’ option.

Can my visitors apply for a parking permit themselves? 

This falls under Highways and not Parking.

Do you send out reminders for resident permit holders? 

Reminders are sent automatically via they system but these sometimes fall into junk mail and the T&Cs advise residents it is their responsibility to renew.

How much do I have to pay for a resident permit?

This depends on your vehicle and current pricing can be found on our parking permit prices page.

How can I cancel a visitor parking session/permit? 

Visitor Permits are non-refundable.

How can I get a visitor’s permit? 

You would apply online via your PermitSmarti account.

Where can I find information about the expiry date of my parking permit? 

Your PermitSmarti account has the expiry date.

Can I renew my visitor's permit for next year? 

You can renew when the allocation of visitor permits expires.

I cannot find where to pay for my residential parking permit online. 

You pay for your permit within your PermitSmarti account.

Can I purchase a visitors permit if I don’t own a car myself? 

Yes.

Where can I find the relevant page to renew my parking permit? 

Renew your resident parking permit

I’m unable to apply for a visitor’s permit, what can I do?

Please check if your address is within a CPZ. Or if you are a car free development. If you are unsure please call the Parking Customer Service Team on 020 307 4967 Monday to Friday, 8am to 5pm.

How can I change my permit dates? 

No.

How can I renew a virtual residence permit? 

You can do this on our renew your resident parking permit page.

How can I renew visitors parking account? 

Via your residents permit account at the above link.

How can I get a parking permit if I work in the borough? 

The types of permits available are on our parking permits page.

How can I apply for a dropped kerb permit? 

Apply for a dropped kerb waiver | London Borough of Barking and Dagenham

How long does it take for a dropped kerb permit to arrive? 

They are virtual so providing all proofs have been provided and the waiver paid for, they are instantaneous.

I want to change my resident permit; it is still the same vehicle and borough?

You will need to cancel your existing permit and apply for a new permit.

Do I require a visitors permit during the weekends?

If your CPZ is operational on a weekend then yes.

Do I need a parking permit to use the Electrical Vehicle charging stations around the borough? 

No.

How do I cancel a permit if I have put in the wrong date? 

Log into your PermitSmarti account and select the ‘cancel permit’ option.

I did not receive my virtual permit, what can I do?

Not all permits are issued instantly, residential permits are instantaneous if you upload all documents and make the correct payment, but with other permit types it can take up to 72 hours for a review to be carried out and the permit offered or declined.

How long does it take for a parking permit to arrive?

They are virtual so providing all proofs have been provided and the permit paid for, they are instantaneous