Complaints and compliments

How the complaints process works and how you can also compliment one of our services


A compliment is a way of saying 'thank you' and showing praise, respect or admiration.

If you would like to compliment or thank a member of our staff, a team or service, we would love to hear from you!

Please complete our short form and we'll make sure that the feedback is passed on and the good work is recognised and continued.

Say thank you

If you are unhappy with our services and would like to complain, please follow the information below.

Appendix B – Self-Assessment Form (PDF, 296.75 KB)

Freedom of Information/Environmental Information Regulations

The ongoing situation is impacting our ability to answer FOI’s and EIR’s within the specified timeframe.

We continue to monitor the cases which have been submitted and we will aim to respond when possible.

If you're unhappy with our services, tell us. We want to know so we can try to put things right.