I have received a notice asking me to pay the full amount but I never received the original ticket and I want to pay at the discounted rate?

You will need to write to us at the address on your notice to explain the situation and an officer will consider the correspondence and respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have received a Charge Certificate but this is the first communication I have received about this PCN? 

You will need to write to us at the address on your notice to explain the situation and an officer will consider the correspondence and respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have never been to Barking and Dagenham and I think my car number plate may have been cloned? 

You will need to write to us at the address on your notice to explain the situation and provide any supporting evidence. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have paid this ticket but have now received a further request to pay? 

It could be that you have more than one outstanding PCN, or your payment was received late. You will need to write to us at the address on your notice to explain the situation and provide details of the payment method, date and amount already paid. This will be reviewed by an officer and we will respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page

I have paid this ticket twice in error

You will need to write to us at the address on your notice to explain the situation and provide details of the payment method, date and amounts paid. This will be reviewed by an officer and we will respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page

I have received several tickets and need time to pay? 

You will need to write to us at the address on your notice to explain the situation and ensure you provide the details of your PCNs and circumstances. We will then review and respond to the registered keeper of the vehicle. Please don’t ignore any further notices.

I paid this PCN within 14 days of receiving it, but it has charged me the full amount

You will need to write to us at the address on your notice to explain the situation and provide details of the payment method, date and amount paid. This will be reviewed by an officer and we will respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have received a PCN, do I need a web code to be able to make representation?

This applies to PCNs that start with ‘BU’ only. The web code can be found on the Penalty Charge Notice (PCN) or Notice to Owner document issued in the post to the registered keeper of the vehicle.

I have challenged my ticket but have not had a response

Please ensure you submit your challenge in the correct manner, either on our website or by post. We do not reply to PCN challenges received by email. We respond to all correspondence as soon as possible and all cases remain on hold until we issue a response. There is no need to contact us again unless we write to you to inform you otherwise.

How long does the council have to respond to a formal representation made in the correct timescale?

We are required to respond to formal representations by no later than 56 days from the date of receipt, however this only applies to PCNs issued under the Traffic Management Act 2004 for parking offences. It does not apply to PCNs issued for bus lane or moving traffic offences which may take longer, although we do endeavour to respond to these within the same timescale.

I paid my parking fine online and did not receive any email to confirm payment was received. What do I do? 

Email confirmations for online PCN payments are sent by GOV.UK, please check your junk/spam email folders in case it has been delivered there. 

How long does it take to process a parking fine payment, my account still shows that the fine as unpaid? 

Payments made online or by telephone can take up to one business day to register against the PCN.

How do I complain about a car parking issue that has resulted in a PCN?

You can follow the Council’s complaint process to raise specific issues, however the PCN itself must be challenged as outlined on the Notice as this is separate to our Corporate Complaints procedure. PCNs are not placed on hold whilst corporate complaints are investigated. 

I want to challenge a parking ticket, where do I write to? 

You can do this online or by post, details are included on the Penalty Charge Notice and our website.

I lost my PCN letter, what can I do? 

Call the Parking Services team or complete the online enquiry form.

How do I pay a PCN? 

You can do this online, by telephone or by post, details are included on the Penalty Charge Notice and our website.

I have been told that my PCN is incorrect, what can I do? 

You should follow the challenge process if you do not believe you should pay a PCN.

The system is unable to find my PCN, what can I do? 

All our PCN numbers are generated by our IT systems. Make sure you are entering the PCN number in the correct space on the correct page of our website. If this still doesn’t work, complete the online enquiry form and we will investigate for you.

How do I challenge a PCN? 

You can do this online or by post, all details are included on the Penalty Charge Notice and our website.

Who do I contact if I have received a parking ticket? 

Follow the instructions outlined on the PCN to make a challenge or payment.

Can I pay PCN in instalments? 

No; PCNs must be paid in full unless a payment arrangement has been set up with an Enforcement Agent.

How can I pay for a PCN that has gone to enforcement stage?

You must pay the Enforcement Agents after a Warrant of Control has been passed to them, you can no longer pay the Council directly at this stage.

I did not receive the original PCN, what should I do? 

You can contact us to explain your situation or wait for the Order for Recovery to be issued and follow the instructions to file a Statutory Declaration or Witness Statement.

What is a web code and where can I physically find it on my PCN? 

Web codes are only required to make formal representations against PCNs beginning with ‘BU’, which we no longer issue. This can be found on the PCN/Notice to Owner/Enforcement Notice issued in the post with a reference number beginning with ‘BU’ only. 

How do I view a PCN evidence online? 

You can pay, view or challenge your PCN on our Penalty Charge Notices (PCNs) page.

Where do I find my PCN charge number? 

This is on the PCN and all related Notices and letters we issue.

I have a valid permit, but I have been issued a PCN, what can I do? 

You should challenge the PCN and include any supporting evidence that you may have if you do not believe that you should pay it. 

How can I obtain copies of the letters sent out to me from a PCN? 

You are required to submit a Subject Access Request (SAR) via the Freedom of Information team.