Sight and hearing loss

The sensory team, within the Enabling Independence Team provide a service for people with a sight and/or hearing loss.

Sensory Service information LBBD coronavirus (COVID-19)

Emergency 999 or Medical 111 or COVID19 119 in BSL 2022 (PDF, 325KB)

SignVideo how to use the NHS 119 BSL service

SignHealth Latest COVID-19 information

Coronavirus on GOV website

Useful information

Sensory service

The sensory team, within the Enabling Independence Team provide a service for people with a sight and/or hearing loss. We offer information, advice and guidance, orientation and mobility training, hearing aid management training and some assistive equipment/aids; if needed this could help you to manage your sight and/or hearing loss independently.

What to do if you are worried about your hearing or sight

If you are worried about your sight or hearing, please visit your doctor or optician. You can also use the following NHS online resources.

To make a referral to the Sensory Team

You may self-refer, or ask a friend or relative, Doctor or Optician, Audiologist or Ophthalmologist to refer you to our services.

Post: Disability Service Sensory Team, Dagenham Library F01 1 Church Elm Lane Dagenham RM10 9QS
Telephone: 020 8227 2915

Please provide your full name and address, date of birth, the reason for the referral and any medical evidence (such as Certificate of Visual Impairment and/or Audiogram) if possible.


When we receive a copy of your Certificate of Visual Impairment (CVI) or Audiogram we will register your sight and/or hearing loss with LBBD and send you a Registration Card with a Letter offering you a home visit to assess your needs. This registration is voluntary, and you may add or remove your name at any time. Guidance: Certificate of Visual Impairment

Registration of sight and/or hearing loss

If you are registered as sight impaired/partially sighted, severely sight impaired/blind, deaf or hard of hearing, you may be able to claim certain benefits.  For example, you may be entitled to a Freedom Pass, Blue Badge, Taxi Card, Personal Independent Payment (PIP) or Attendance Allowance (if over 65).  And some services offer concessions.

Getting out and about

The sensory assessment

If you have a sight and/or hearing loss that is affecting your day to day life, an assessment could help you. This could be to help with:

  • communication Needs
  • access to information and advice
  • social and emotional wellbeing
  • getting out and about
  • managing day to day living
  • employment

The outcome of this assessment will be a Support Plan which may include:

  1. Rehabilitation training such as hearing aid use and management, daily living skills, or orientation and mobility training.
  2. Referral for a Personal Budget to help fund assistance with communication needs, care needs or access to the community.
  3. Assistive technology and equipment.
  4. Information about local social groups and activities
  5. Signposting to other agencies and services.

Is it confidential?

We will treat the information you give us during your assessment as confidential. We always ask for your permission to share with other professionals providing services to meet your needs.

If you are eligible for support?

Some of your care and support needs may require additional funding. A means-tested financial assessment will be required.  This will determine whether we are able to fund some or all your services.

Meeting the Sensory Team 

The Sensory Team are available for an informal face to face contact at Barking Learning Centre or Dagenham Library as stated below, no appointment required.

Magnifier and Lighting Workshops

The magnifying and lighting workshops have been cancelled until further notice.

Virtual Deaf Drop-in (BSL and non BSL user)      

Deaf Drop-in Service (PDF, 93.3KB)

If you are deaf/ hard of hearing and need information or advice, please text, telephone or email your name, mobile number and help needed.

The Sensory Team Dual Sensory Worker, Bernadette, is available Monday to Friday 10am to 4pm by Duo App, MSTeams, text, email, or telephone. Bernadette will reply to messages, emails and voicemails as soon as possible if she is not able to answer straight away.  


Telephone: Voice: 0208 227 3780 
Mobile: SMS:DUO 07772229294

Useful information in BSL July 2022 (Word, 385KB)Useful information in BSL July 2022 (PDF, 189KB)

Sensory Awareness information and events

Small Scale Events: Sensory Team Information stands

Large Scale Sensory Team event:

  • Deaf Awareness Week theme 'Deafness Inclusion', 2 - 8 May, Dagenham Library, consultation event and workshops, more information to follow
  • Deafblind Awareness Week, 27 June – 3 July, Dagenham Library, exhibition and information stand, more information to follow
  • Sight Loss Summer Event, 27 July, Valence House, 10am to 3pm, join us for activities and information stands, related to managing sight loss, and combined sight & hearing loss, more information to follow