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Sight and hearing loss

SignHealth Latest COVID-19 information

Sensory team service COVID-19

Sensory team service coronavirus (COVID-19) - 12 August 2021 (PDF, 150KB)
Sensory team service coronavirus (COVID-19) - 12 August 2021 (Word, 50KB)

A list of resources with information and support in BSL can be found on the links below.

Information and support in BSL - May 2021 (PDF, 227KB)
Information and support in BSL - May 2021 (DOCX, 194KB)

Sensory Service information LBBD coronavirus (COVID-19)

All groups for residents with hearing and/or sight loss are currently cancelled due to Coronavirus (COVID-19). The Sensory Team services are now operating remotely until further notice. We’re available for urgent face to face contacts when needed during normal working hours. 


DeafblindUK website 
T: 0800 132 320
Text: 07950 008870
E: info@deafblind.org.uk

Text relay: 18001 then 0800 132320
Facetime: helpline.dbuk@deafblind.org.uk (Not BSL)
Video relay: BSL video relay


RNIB website
T: 0303 123 9999
E: helpline@rnib.org.uk.

Royal National Institute for the Deaf (RNID)

RNID website

Email: information@rnid.org.uk
Text message: 0780 000 0360

Relay UK 18001 then 0808 808 0123
Textphone 0808 808 9000

For information and support in British Sign Language (BSL), contact their BSL Information Service

Royal Association for the Deaf (RAD)

RAD website
Telephone: 0300 688 2525
Fax: 0300 688 2526
Text Phone: 0300 688 2527
SMS: 07851 423 866
Email: info@royaldeaf.org.uk
Skype: reception_ch

Video - RAD Wellbeing: Live Chat on RAD's website.

SignHealth Domestic Abuse Helpline

Text the number 88802 with the message 121SIGN
Email: da@signhealth.org.uk (regularly monitored)
Telephone: 0203 947 2600 (all calls to the Domestic Abuse Team are being redirected - if unable to get through then please email the service)
WhatsApp/SMS: 07970 350366

BSL domestic abuse videos (with subtitles)
Explaining domestic abuse issues such as migrant and refugee survivors, finances, wellbeing and self-care and many more.

Sensory service

The sensory team, within the Enabling Independence Team provide a service for people with a sight and/or hearing loss. We offer information, advice and guidance, orientation and mobility training, hearing aid management training and some assistive equipment/aids; if needed this could help you to manage your sight and/or hearing loss independently.

What to do if you are worried about your hearing or sight

If you are worried about your sight or hearing, please visit your doctor or optician. You can also use the following NHS online resources.

To make a referral to the Sensory Team

You may self-refer, or ask a friend or relative, Doctor or Optician, Audiologist or Ophthalmologist to refer you to our services.

Post: Adult Triage Roycraft House Floor Four Barking IG11 8HE
Telephone: 020 8227 2915
E-mail: intaketeam@lbbd.gov.uk

Please provide your full name and address, date of birth, the reason for the referral and any medical evidence (such as Certificate of Visual Impairment and/or Audiogram) if possible.


When we receive a copy of your Certificate of Visual Impairment (CVI) or Audiogram we will register your sight and/or hearing loss with LBBD and send you a Registration Card with a Letter offering you a home visit to assess your needs. This registration is voluntary, and you may add or remove your name at any time.

Gov.uk Guidance: Certificate of Visual Impairment

Registration of sight and/or hearing loss

If you are registered as sight impaired/partially sighted, severely sight impaired/blind, deaf or hard of hearing, you may be able to claim certain benefits.  For example, you may be entitled to a Freedom Pass, Blue Badge, Taxi Card, Personal Independent Payment (PIP) or Attendance Allowance (if over 65).  And some services offer concessions.

Getting out and about

The sensory assessment

If you have a sight and/or hearing loss that is affecting your day to day life, an assessment could help you. This could be to help with:

  • communication Needs
  • access to information and advice
  • social and emotional wellbeing
  • getting out and about
  • managing day to day living
  • employment

The outcome of this assessment will be a Support Plan which may include:

  1. Rehabilitation training such as hearing aid use and management, daily living skills, or orientation and mobility training.
  2. Referral for a Personal Budget to help fund assistance with communication needs, care needs or access to the community.
  3. Assistive technology and equipment.
  4. Information about local social groups and activities
  5. Signposting to other agencies and services.

Useful information for people with sensory impairment in Barking and Dagenham (PDF, 304KB)
Useful information for people with sensory impairment in Barking and Dagenham (DOC, 982KB)

Is it confidential?

We will treat the information you give us during your assessment as confidential. We always ask for your permission to share with other professionals providing services to meet your needs.

If you are eligible for support?

Some of your care and support needs may require additional funding. A means-tested financial assessment will be required.  This will determine whether we are able to fund some or all your services.

Meeting the Sensory Team 

The Sensory Team are available for an informal face to face contact at Barking Learning Centre or Dagenham Library as stated below, no appointment required.

Magnifier and Lighting Workshops

The magnifying and lighting workshops have been cancelled until further notice.

Virtual Deaf Drop-in (BSL and non BSL user)      

Bernadette Wakeling Dual Sensory Worker is available online every Friday 10am to 3pm.

Please text or email your name, mobile number and help needed;. Bernadette will reply as soon as possible to offer a time available.

Please let Bernadette know if you wish to use the Duo App, MSTeams, email, telephone, or text.

Email: bernadette.wakeling@lbbd.gov.uk   
Mobile: 07772229294

Information and Support in BSL May 2021 (PDF, 220KB)
Information and Support in BSL May 2021 (Word, 190KB)

Sensory Awareness information and events

National Eye Health Week

Vision is the sense people fear losing the most, yet many of us don’t know how to look after our eyes - National Eye Health Week aims to change all that to help promote the importance of good eye health and the need for regular testing.

This year’s National Eye Health Week takes place from 20 to 26 September 2021

National Eye Health Week

World Sight Day

See information about World Sight Day on the UK Public Health Network website and International Agency for the Prevention of Blindness website.