fb-trackingSkip to main content

Sight and hearing loss


Transcript of The Prime Minister's statement on 9 September 2020.

SignHealth Coronavirus information.

Sensory Service information LBBD coronavirus (COVID-19)

All groups for residents with hearing and/or sight loss are currently cancelled due to Coronavirus (Covid-19). The Sensory Team services are now operating remotely until further notice. We’re available for urgent face to face contacts when needed during normal working hours. 

Information videos on Coronavirus (Covid-19) from SignHealth and the British Deaf Association.
You can also use the NHS 111 British Sign Language service.
There is a free BSL interpreter service to help with medical needs whilst in hospital, contact your GP, or help with medication.  

Sensory Service information - coronavirus (COVID-19) 14 September 2020 (DOCX) (DOCX, 41KB)

Sensory Service information - coronavirus (COVID-19) 14 September 2020 (PDF) (PDF, 142KB)

Stay safe stay connected (DOCX) (DOCX, 35KB)

Stay safe stay connected (PDF) (PDF, 92KB)

Public transport guidelines (DOCX) (DOCX, 20KB)

Public transport guidelines (PDF) (PDF, 46KB)

BSL users can visit the BSL health access website to contact health services, including their GP. It can also be accessed via the InterpreterNow app. 

DeafblindUK and RNIB helpline during Coronavirus (COVID-19) pandemic


DeafblindUK website 
T: 0800 132 320
Text: 07950 008870
E: info@deafblind.org.uk

Text relay: 18001 then 0800 132320
Facetime: helpline.dbuk@deafblind.org.uk (Not BSL)
Video relay: BSL video relay


RNIB website
T: 0303 123 9999
E: helpline@rnib.org.uk.

Action on Hearing Loss

Action on hearing loss website

T: 0808 808 0123 (freephone) Calls accepted via Relay UK too
Textphone: 0808 808 9000
E: information@hearingloss.org.uk
Chat: Chat to us now
SMS: 0780 000 0360

Relay UK: 18001 then 0808 808 0123
Textphone: 0808 808 9000

For information and support in British Sign Language (BSL), contact their BSL Information Service

SignHealth Domestic Abuse Helpline

Text the number 88802 with the message 121SIGN
Email: da@signhealth.org.uk (regularly monitored)
Telephone: 0203 947 2600 (all calls to the Domestic Abuse Team are being redirected - if unable to get through then please email the service)
WhatsApp/SMS: 07970 350366

BSL domestic abuse videos (with subtitles)
Explaining domestic abuse issues such as migrant and refugee survivors, finances, wellbeing and self-care and many more.

Sensory service

The sensory team, within the Enabling Independence Team provide a service for people with a sight and/or hearing loss. We offer information, advice and guidance, orientation and mobility training, hearing aid management training and some assistive equipment/aids; if needed this could help you to manage your sight and/or hearing loss independently.

What to do if you are worried about your hearing or sight

If you are worried about your sight or hearing, please visit your doctor or optician. You can also use the following NHS online resources.


To make a referral to the Sensory Team

You may self-refer, or ask a friend or relative, Doctor or Optician, Audiologist or Ophthalmologist to refer you to our services.

Post: Adult Triage Roycraft House Floor Four Barking IG1 18HE

Telephone: 020 8227 2915

E-mail: intaketeam@lbbd.gov.uk

Please provide your full name and address, date of birth, the reason for the referral and any medical evidence (such as Certificate of Visual Impairment and/or Audiogram) if possible.


When we receive a copy of your Certificate of Visual Impairment (CVI) or Audiogram we will register your sight and/or hearing loss with LBBD and send you a Registration Card with a Letter offering you a home visit to assess your needs. This registration is voluntary, and you may add or remove your name at any time.

Gov.uk Guidance: Certificate of Visual Impairment

Registration of sight and/or hearing loss

If you are registered as sight impaired/partially sighted, severely sight impaired/blind, deaf or hard of hearing, you may be able to claim certain benefits.  For example, you may be entitled to a Freedom Pass, Blue Badge, Taxi Card, Personal Independent Payment (PIP) or Attendance Allowance (if over 65).  And some services offer concessions.

Getting out and about


The sensory assessment

If you have a sight and/or hearing loss that is affecting your day to day life, an assessment could help you. This could be to help with:

  • communication Needs
  • access to information and advice
  • social and emotional wellbeing
  • getting out and about
  • managing day to day living
  • employment

The outcome of this assessment will be a Support Plan which may include:

  1. Rehabilitation training such as hearing aid use and management, daily living skills, or orientation and mobility training.
  2. Referral for a Personal Budget to help fund assistance with communication needs, care needs or access to the community.
  3. Assistive technology and equipment.
  4. Information about local social groups and activities
  5. Signposting to other agencies and services.

Useful information for people with sensory impairment in Barking and Dagenham (PDF, 304KB)
Useful information for people with sensory impairment in Barking and Dagenham (DOC, 982KB)

Is it confidential?

We will treat the information you give us during your assessment as confidential. We always ask for your permission to share with other professionals providing services to meet your needs.

If you are eligible for support?

Some of your care and support needs may require additional funding. A means-tested financial assessment will be required.  This will determine whether we are able to fund some or all your services.


Meeting the Sensory Team 

The Sensory Team are available for an informal face to face contact at Barking Learning Centre or Dagenham Library as stated below, no appointment required.

Magnifier and Lighting Workshops

The magnifying and lighting workshops have been cancelled until further notice.

Deaf Drop-in (BSL and non BSL user)      

Ciaran Semple Deaf Community Worker is available online every Friday 10am to 3pm. Please text your name, mobile number and help needed. Ciaran will reply as soon as possible by text, email, Duo App, or WhatsApp, please let Ciaran know what is best for you.

Mobile: 07966252122
Email: ciaran.semple@lbbd.gov.uk

Deaf and hard of hearing drop in service (PDF, 210KB)

Sensory drop in service (PDF, 100KB)


Sensory Awareness information and events

National Eye Health Week

This year’s National Eye Health Week takes place from 21 to 27 September 2020.

Vision is the sense people fear losing the most, yet many of us don’t know how to look after our eyes - National Eye Health Week aims to change all that to help promote the importance of good eye health and the need for regular testing.

National Eye Health Week 2020