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Sight and hearing loss

Coronavirus update - 7th April 2020 from Deaf Health Charity SignHealth on Vimeo.

Sensory Service information LBBD coronavirus (COVID-19)

All groups for residents with hearing and/or sight loss are currently cancelled due to Coronavirus (Covid-19). The Sensory Team services are now operating remotely until further notice. We’re available for urgent face to face contacts when needed during normal working hours. 

Information videos on Coronavirus (Covid-19) from Signhealth and the British Deaf Association. You can also use the NHS 111 British Sign Language service.

Sensory Service information - coronavirus (COVID-19) 24 March 2020 (DOCX, 34KB)

Sensory Service information - coronavirus (COVID-19) 24 March 2020 (PDF, 91KB)

DeafblindUK and RNIB helpline during Coronavirus (COVID-19) pandemic


DeafblindUK website 
T: 0800 132 320
Text: 07950 008870


RNIB website
T: 0303 123 9999

Sensory service

The sensory team, within the Enabling Independence Team provide a service for people with a sight and/or hearing loss. We offer information, advice and guidance, orientation and mobility training, hearing aid management training and some assistive equipment/aids; if needed this could help you to manage your sight and/or hearing loss independently.

What to do if you are worried about your hearing or sight

If you are worried about your sight or hearing, please visit your doctor or optician. You can also use the following NHS online resources.

To make a referral to the Sensory Team

You may self-refer, or ask a friend or relative, Doctor or Optician, Audiologist or Ophthalmologist to refer you to our services.

Post: Adult Triage Roycraft House Floor Four Barking IG1 18HE

Telephone: 020 8227 2915


Please provide your full name and address, date of birth, the reason for the referral and any medical evidence (such as Certificate of Visual Impairment and/or Audiogram) if possible.


When we receive a copy of your Certificate of Visual Impairment (CVI) or Audiogram we will register your sight and/or hearing loss with LBBD and send you a Registration Card with a Letter offering you a home visit to assess your needs. This registration is voluntary, and you may add or remove your name at any time. Guidance: Certificate of Visual Impairment

Registration of sight and/or hearing loss

If you are registered as sight impaired/partially sighted, severely sight impaired/blind, deaf or hard of hearing, you may be able to claim certain benefits.  For example, you may be entitled to a Freedom Pass, Blue Badge, Taxi Card, Personal Independent Payment (PIP) or Attendance Allowance (if over 65).  And some services offer concessions.

Getting out and about

The sensory assessment

If you have a sight and/or hearing loss that is affecting your day to day life, an assessment could help you. This could be to help with:

  • communication Needs
  • access to information and advice
  • social and emotional wellbeing
  • getting out and about
  • managing day to day living
  • employment

The outcome of this assessment will be a Support Plan which may include:

  1. Rehabilitation training such as hearing aid use and management, daily living skills, or orientation and mobility training.
  2. Referral for a Personal Budget to help fund assistance with communication needs, care needs or access to the community.
  3. Assistive technology and equipment.
  4. Information about local social groups and activities
  5. Signposting to other agencies and services.

Useful information for people with sensory impairment in Barking and Dagenham (PDF, 260KB)

Is it confidential?

We will treat the information you give us during your assessment as confidential. We always ask for your permission to share with other professionals providing services to meet your needs.

If you are eligible for support?

Some of your care and support needs may require additional funding. A means-tested financial assessment will be required.  This will determine whether we are able to fund some or all your services.

Meeting the Sensory Team 

The Sensory Team are available for an informal face to face contact at Barking Learning Centre or Dagenham Library as stated below, no appointment required.

Magnifier and Lighting Workshops

The magnifying and lighting workshops have been cancelled until further notice.

Deaf Drop-in (BSL and non BSL user)      

Ciaran Semple Deaf Community Worker is available online every Friday 10am to 3pm. Please text your name, mobile number and help needed. Ciaran will reply as soon as possible by text, email, Duo App, or WhatsApp, please let Ciaran know what is best for you.

M: 07966252122

Deaf and hard of hearing drop in service (PDF, 210KB)

Sensory drop in service (PDF, 100KB)